Kunde information

Dear customer,

in accordance with the statutory information- and instruction obligations, here we inform you about all the facts in connection with the signing of the contract and the completion of your order.

I. Information on provider: 

Wiha Werkzeuge GmbH
Obertalstraße 3-7
D-78136 Schonach

Tel. +49 (0)7722 959-0
Fax. +49 (0)7722 959-160
E-Mail: info.de@wiha.com

Commercial Register: District Court of Freiburg HRB 602 677
VAT ID: DE143001812
Managing Director: Wilhelm Hahn, Mario Sommer, Dr. Manuel Wehrle

II. Instructions regarding Withdrawal from a Contract

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not the carrier, have/has taken physical possession of the goods.

To exercise your right of withdrawal, you must notify us,

Wiha Werkzeuge GmbH
Obertalstraße 3-7
D-78136 Schonach

Fax. +49 (0)7722 959-160
E-Mail: info.de@wiha.com

by means of an explicit declaration (e.g. a letter mailed by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which, however, is not mandatory.

In order to observe the withdrawal period, it is sufficient for you to send notification of your right of withdrawal before the end of the withdrawal period. Returning the product by itself is not sufficient for the withdrawal.

III. Effects of Withdrawal

If you withdraw from this contract, we have to refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you chose a type of delivery other than the most cost-effective standard delivery offered by us), immediately and within fourteen days at the latest from the date on which notification is received by us about your withdrawal from this contract. For this repayment, we will use the same method of payment that you used for the initial transaction, unless a different method was explicitly agreed on with you; you will not be charged a fee for this repayment in any manner.

We may decline repayment until the goods have been returned to us or until you have given proof that you have returned the goods, whichever is the earlier.

You have to return or deliver the goods to us promptly and, in any event, no later than within fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met, if you dispatch the goods before the end of the withdrawal period of fourteen days.
You bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods, if this deterioration in value is caused by handling the goods in a manner not required to determine their nature, characteristics and mode of operation.

IV. Warranty for defects

In case of material defects, which will be considered as the delivery of another article or a too small quantity, we provide the warranty under the following circumstances as follows: 

11.1. If you are a dealer, the obligation for examination and notice of non-conformity/warranty of § 377 of HGB shall apply.

11.2. In case of justified and timely complaint about defects, we are authorized according to your choice within a reasonable period to remedy the defect or to deliver a replacement (supplementary performance). In case of supplementary performance, we are obliged to bear all expenses required for the purpose of supplementary performance, in particular the costs of transport, travel, labor and materials, provided that such costs are not increased by the fact that the article was placed to another location other than the registered office or a branch office of the customer, unless this corresponds to their intended use.

11.3. If the supplementary performance fails at least twice, you are entitled according to your choice to withdraw from the contract or demand an appropriate reduction of the purchase price (reduction); if we are to be responsible for the breach of duty, you can claim compensation. If the material defect is not significant, you are only entitled to a reduction. The same applies in case of an incomplete delivery, unless you can prove that an adherence to the contract due to the incomplete delivery is unreasonable for you.

11.4. All warranty claims shall expire in two years after delivery of the article.

V. Technical steps to conclude a contract - Error correction

To order an article, enter the desired quantity in the "Quantity" field on the respective product page and click on the shopping cart icon. The article is then stored in your shopping cart.
After you have selected all the articles, click on "Products"> "My Cart" in the main menu. You will then see your entire order.
If all items are correct, click on "Checkout" to complete your order. In order to change the number of pieces, enter the corresponding number in the "Quantity" field and click on "Update". If you want to delete an item, enter "0" as number of items in the corresponding line.

Now, the registration follows. To do this as new customer, click on "I'm new to the Wiha online shop" and fill out the form. As an already registered customer, you can login directly in the shop with your e-mail address and your password. You also have the opportunity to correct your personal information at this point.

You can pay for your order by credit card (Visa or Mastercard) or on account.
In the following overview page, you have the option to enter a different delivery address or correct the articles in your shopping cart again. Afterwards, click on "Send Order". You will shortly receive an order confirmation via e-mail, in which all contract-related data are included once again.

VI. Privacy Policy

Basically, use of our online offer - in so far as technically possible and reasonable - shall occur anonymously or under the use of a pseudonym. The collection, processing and/or use of your personal data for the processing of order shall occur in accordance with the statutory provisions. A further collection, processing and/or use of your data as well as transfer to third parties do not take place, unless you have expressly agreed to a transfer of your data to third parties during the order process. In this case, you have the option to revoke your consent towards us at any time. You always have the option to request information about the stored data about your person, the origin of the data, the recipients of the data, the purpose of storage, as well as persons and organizations to whom we transfer your data regularly. In addition, you have the right to rectify of your data as well as to block and delete your data upon presence of the statutory prerequisites.